Returns and Exchanges
Because our products are handmade, returns and exchanges are only accepted for defective items. Customers are responsible for return shipping unless the item is faulty. All requests must be made within 7 days of receiving your order.
Eligibility: Items must be:
- Unused and unworn
- With original tags
- In original packaging
- Accompanied by proof of purchase
To request a return or exchange, email info@zbscollection.com
Items sent back without approval will not be accepted.
Damages: If your item arrives defective, damaged, or incorrect, please contact us immediately so we can assist.
Non‑Returnable Items
- Sale items
- Gift cards
- Customized items
Refunds: We do not offer refunds on purchased items.