Shipping policy
Shipping and Delivery
At ZBSCollection, we are committed to delivering your order safely and on time. We currently deliver within South Africa only and do not ship internationally.
Our products are handmade to order. Every item is carefully made, inspected and securely packaged before it is sent to you.
Delivery Time: Within 7 Business Days
All orders are made and delivered within 4–7 business days from the date your payment is confirmed:
- Production, inspection and packaging: 3–5 business days
- Courier delivery: 1–2 business days
This total includes making your order, quality inspection, packaging and courier delivery.
Delivery Areas
We currently deliver to major centres and surrounding areas where our courier can deliver within 1–2 business days, including Johannesburg, Pretoria, Centurion, Sandton, Midrand, Cape Town, Durban and other major cities.
If your address is outside these areas, please contact us before placing your order and we will confirm whether we can deliver to you within 7 business days.
Shipping Costs
Our standard delivery charge is R140. Free standard delivery is available on orders of R1,500 or more. The shipping cost is shown at checkout before you complete your purchase.
Shipping Partner
We work with courier partners that provide delivery services within South Africa.
The courier used may vary depending on your delivery address, parcel size, and the most suitable shipping service available.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation with your tracking number so you can follow your parcel.
Delivery Address
Please make sure your delivery address, contact number and other delivery information are complete and correct before placing your order. ZBSCollection cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete information. If you notice a mistake, please contact us as soon as possible.
Damaged or Lost Parcels
Every order is inspected and securely packaged before dispatch. If your parcel arrives damaged, please contact us as soon as possible with:
- Your order number
- Clear photos of the damaged product
- Photos of the packaging
If your parcel appears to be lost in transit, please contact us. We will investigate with the courier and keep you updated.
Delivery Delays
In rare cases, delays may happen because of public holidays, severe weather or courier disruptions. If this affects your order, we will contact you straight away and keep you updated. If we cannot deliver within 7 business days, you may cancel your order for a full refund.
International Shipping
ZBSCollection does not currently offer international shipping. All orders are for delivery within South Africa only.
Contact Us
ZBSCollection
📧 Email: info@zbscollection.com
📞 Phone / WhatsApp: +27 71 848 8753
📍 Location: 12 Delphinium Street, Winchester Hills, Johannesburg, Gauteng, South Africa, 2091
We aim to respond to enquiries within 24 hours.