Shipping policy

 

Shipping Policy

Processing Time:
Each handmade bag is crafted with care. Orders are processed within 5 business days to ensure quality.

Shipping Rates & Delivery Estimates:
Shipping charges are calculated at checkout based on weight and destination. Estimated delivery times:

• Local (South Africa): 3-5 business days
• National: 5-10 business days
• International: 10-20 business days

Shipping Methods:
We partner with trusted courier services to ensure safe and reliable delivery.

Order Tracking:
Once your order is shipped, you will receive a tracking number via email.

Damages & Lost Packages:
We take great care in packaging our handmade bags. However, if your order arrives damaged, please contact us within 48 hours with photos for assistance.

Returns & Exchanges:
Due to the handmade nature of our products, returns are only accepted for defective items. Customers are responsible for return shipping costs unless the item is faulty.