Shipping policy

Shipping and Delivery

At ZBSCollection, we are committed to delivering your order safely and efficiently. We currently offer delivery within South Africa only and do not ship internationally.

Many of our products are handmade to order. We take care to ensure that every item is carefully made, inspected, securely packaged, and prepared for dispatch.

Processing & Preparation Time

Many of our products are handmade to order, allowing us to give each piece the attention and care it deserves.

Production and preparation typically take 5–7 business days after your order has been confirmed and payment has been received.

This 5–7 business-day timeframe includes:

  • Making your order
  • Final quality inspection
  • Secure packaging
  • Preparation for dispatch

Please note that processing times may vary slightly during busy periods, public holidays, or for custom-made orders. If there is a significant delay, we will notify you as soon as reasonably possible.

Important: The delivery timeframe starts after your order has been completed and dispatched to the courier. The 5–7 business-day processing period is separate from the courier delivery timeframe.

Shipping Within South Africa

We currently offer delivery to addresses within South Africa, subject to courier service availability for the delivery address.

Shipping costs are displayed at checkout based on your delivery destination and the shipping option available for your order.

Our standard delivery charge is R140 for eligible orders. Free standard delivery is available on orders of R1,500 or more.

The applicable shipping cost will be displayed at checkout before you complete your purchase.

Estimated Delivery Times

Delivery times depend on your location and the courier route.

Major Centres

For major centres and nearby areas, including Johannesburg, Pretoria, Centurion, Sandton, Midrand, and surrounding areas:

Estimated delivery: 2–3 business days after dispatch.

Other South African Areas

For destinations outside major courier centres and other areas across South Africa:

Estimated delivery: 3–7 business days after dispatch.

Remote or Outlying Areas

Deliveries to remote, rural, or outlying areas may require additional time:

Estimated delivery: 7–10 business days after dispatch.

Delivery timeframes are estimates and are not guaranteed. Actual delivery times may vary due to courier operations, public holidays, weather conditions, seasonal demand, remote locations, or other circumstances beyond our control.

Total Estimated Order Time

Because our products are made to order, customers should allow time for both production and delivery.

For example:

  • Production & preparation: 5–7 business days
  • Courier delivery: 2–3 business days for major centres
  • Courier delivery: 3–7 business days for other areas
  • Courier delivery: 7–10 business days for remote or outlying areas

Therefore, the estimated total time from order confirmation and payment to delivery may be approximately:

  • Major centres: 7–10 business days
  • Other areas: 8–14 business days
  • Remote or outlying areas: 12–17 business days

These are estimates only and may vary depending on the circumstances of the order and delivery location.

Shipping Partners

We work with courier partners that provide delivery services within South Africa.

The courier used may vary depending on your delivery address, parcel size, and the most suitable shipping service available.

Order Tracking

Once your order has been completed and dispatched, you will receive a shipping confirmation containing your tracking information.

You can use the tracking information to monitor the progress of your parcel.

Delivery Address

Please ensure that your delivery address, contact number, and other required delivery information are complete and accurate before placing your order.

ZBSCollection cannot be held responsible for delivery delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

If you realise that your delivery information is incorrect, please contact us as soon as possible.

Damaged or Lost Parcels

Every order is inspected and securely packaged before dispatch.

If your parcel arrives damaged, please contact us as soon as reasonably possible after discovering the damage and provide:

  • Your order number
  • Clear photographs of the damaged product
  • Photographs of the packaging

If your parcel appears to be lost in transit, please contact us. We will work with the relevant courier to investigate the shipment and provide you with an update.

Delivery Delays

Although we aim to deliver your order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:

  • Public holidays
  • Severe weather
  • Courier operational delays
  • High seasonal order volumes
  • Incorrect or incomplete delivery information
  • Remote or outlying delivery locations

If we become aware of a significant delay affecting your order, we will notify you as soon as reasonably possible.

International Shipping

ZBSCollection does not currently offer international shipping.

All orders placed through our online store are intended for delivery within South Africa only.

Contact Us

If you have any questions about shipping or your order, please contact us.

ZBSCollection
📧 Email: info@zbscollection.com
📞 Phone / WhatsApp: +27 71 848 8753
📍 Location: 12 Delphinium Street, Winchester Hills, Johannesburg, Gauteng, South Africa, 2091

We aim to respond to enquiries within 24 hours.