How to Order
How to Order from ZBSCollection
Ordering from ZBSCollection is simple. Follow the steps below to choose your product, provide your preferred fabric, complete your payment, and receive your order.
1. Browse Our Collection
Explore our range of handcrafted bags and accessories and select the product you would like to purchase.
Click on the product to view:
- Product description
- Available fabric options
- Size and product details
- Price
- Other available options
2. Choose Your Fabric
For products where you can choose your preferred fabric, browse the Fabric Selection section displayed on the product page.
Each available fabric is identified by a fabric number and/or fabric name.
Once you have chosen your preferred fabric:
- Note the fabric number or fabric name.
- Enter the fabric number/name in the Order Notes / Fabric Selection field provided on the product page.
- Double-check that the information you entered is correct before adding the product to your cart.
Important: Please make sure you enter the correct fabric number or name. If you are unsure about your fabric choice, contact us via WhatsApp or email before placing your order.
3. Add to Cart
After entering your preferred fabric number/name and selecting any other available product options, click “Add to Cart.”
Before completing your order, please check that:
- You have selected the correct product.
- You have entered the correct fabric number/name.
- The quantity is correct.
- Your delivery information is accurate.
4. Complete Your Order
Proceed to checkout and provide your:
- Full name
- Email address
- Contact number
- Delivery address
Please ensure that your delivery information is complete and accurate to avoid delivery delays.
ZBSCollection currently delivers within South Africa only.
5. Make Payment
Complete your payment using the payment method available at checkout.
Where EFT is selected, follow the payment instructions provided and use the required payment reference.
Orders will proceed to production once payment has been received and confirmed.
6. Production, Preparation & Delivery
ZBSCollection products are handmade to order.
Once your order is confirmed and payment is received:
- Production, final quality inspection and secure packaging: 3–5 business days
- Courier delivery with The Courier Guy: 1–2 business days
You will receive a tracking number as soon as your order is dispatched.
7. Total Estimated Order Time
All orders are made and delivered within 4–7 business days from the date of payment confirmation.
We currently deliver to major centres and surrounding areas where our courier can deliver within this timeframe. If your address is outside these areas, please contact us before ordering and we will confirm whether we can deliver to you within 7 business days
8. Track Your Order
Once your order has been dispatched, you will receive a shipping confirmation with tracking information where available.
You can use the tracking information to monitor your delivery.
Need Help With Your Order?
If you need assistance choosing a fabric or placing your order, please contact us:
Email: info@zbscollection.com
Phone / WhatsApp: +27 71 848 8753
Business Hours:
Monday–Saturday: 09:00–18:00 (SAST)
Sunday: Closed
We aim to respond to enquiries within 24 hours during business hours.
ZBSCollection — African artistry meets modern elegance.