Privacy policy

Last updated: 23 August 2026

At ZBSCollection, we respect your privacy and are committed to protecting the personal information you provide to us.

This Privacy Policy explains how ZBSCollection collects, uses, stores, and shares personal information when you visit our website, place an order, use our services, or communicate with us.

ZBSCollection operates an online store powered by Shopify, which provides the e-commerce platform that allows us to sell our products and process customer orders.

By using our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with our website and services, we may collect information such as:

Contact and delivery information

This may include:

  • Full name
  • Email address
  • Telephone or WhatsApp number
  • Billing address, where applicable
  • Delivery address
  • Other information required to fulfil your order

Order and transaction information

This may include:

  • Products purchased
  • Order details
  • Order number
  • Payment method
  • Payment confirmation
  • Transaction information
  • Return, exchange or cancellation information

Where you pay by EFT, we may receive information necessary to confirm your payment, such as your payment reference, account holder information where available, and payment confirmation.

Communications

When you contact us by email, telephone, WhatsApp, or through our website, we may retain information contained in your communication so that we can respond to your enquiry and provide customer support.

Website and device information

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Website activity
  • Date and time of visits
  • Other technical information

This information may be collected through cookies and similar technologies.

2. How We Collect Personal Information

We may collect personal information:

  • Directly from you when you place an order
  • When you create or use an account, where applicable
  • When you contact us
  • When you subscribe to communications or marketing
  • Automatically when you use our website
  • Through Shopify and other service providers that support our website and business operations

Shopify may also collect and process information about your use of our website as part of providing its services to us.

3. How We Use Your Personal Information

We may use your personal information to:

  • Process and fulfil your orders
  • Confirm payments
  • Arrange delivery of your order
  • Communicate with you about your order
  • Respond to enquiries and provide customer support
  • Process returns, exchanges and other customer requests
  • Provide information about our products and services
  • Improve our website, products and customer experience
  • Maintain the security of our website
  • Detect and prevent fraud or unauthorized activity
  • Comply with legal and regulatory obligations
  • Keep appropriate business and transaction records

We will only use personal information for purposes that are lawful and appropriate for our business and in accordance with applicable privacy laws.

4. Marketing Communications

Where permitted by law, we may use your contact information to send information about our products, promotions, new arrivals, or other ZBSCollection updates.

You may choose to stop receiving promotional communications by using the unsubscribe option provided in a marketing email or by contacting us.

Even if you opt out of marketing communications, we may still contact you about important matters relating to an order or service you have requested, such as order confirmations, payment information, shipping updates, or customer-service matters.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Keep the website functioning properly
  • Remember preferences
  • Understand how visitors use our website
  • Improve website performance
  • Support shopping-cart and checkout functions
  • Help provide relevant content and advertising where applicable

Shopify and certain third-party service providers may also use cookies and similar technologies when providing services through our website.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functions.

6. Sharing Personal Information

We may share personal information with trusted service providers where necessary to operate our business and provide our services.

These may include:

  • Shopify, which hosts and supports our online store
  • Payment service providers
  • Courier and delivery providers
  • Website and technology service providers
  • Customer-support service providers
  • Analytics and marketing service providers, where applicable
  • Professional advisers where reasonably necessary
  • Government authorities or other parties where required or permitted by law

We only share information where there is a legitimate business, contractual, legal, or other lawful reason to do so.

We do not sell your personal information as a business practice.

7. Shopify

Our online store is powered by Shopify.

Shopify provides the technology and infrastructure necessary to operate our online store and may collect and process personal information relating to your use of our website.

Information submitted through our website may be transmitted to and processed by Shopify and other service providers, including providers located outside South Africa, where necessary to provide their services.

Shopify's own privacy practices are governed by Shopify's privacy policy.

8. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, or services.

If you follow a link to a third-party website, that website will have its own privacy policy and terms. ZBSCollection is not responsible for the privacy practices or security of websites that we do not control.

You should review the privacy policies of third-party services before providing them with personal information.

9. Data Security

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Please avoid sending sensitive information through unsecured communication channels.

10. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

  • Processing and fulfilling orders
  • Providing customer support
  • Maintaining business and transaction records
  • Resolving disputes
  • Preventing fraud
  • Complying with legal and regulatory requirements

The length of time information is retained will depend on the type of information and the reason it was collected.

11. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of personal information where legally permitted
  • Object to or restrict certain processing where applicable
  • Withdraw consent where processing is based on consent
  • Opt out of direct marketing communications
  • Lodge a complaint regarding the handling of your personal information

Some rights may be subject to legal limitations or exceptions.

We may need to verify your identity before processing certain requests.

12. South African Privacy Law

ZBSCollection is committed to handling personal information in accordance with applicable South African privacy laws, including the Protection of Personal Information Act (POPIA), where applicable.

We aim to collect only information that is reasonably necessary for legitimate business purposes and to process it responsibly and securely.

13. Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we can investigate and address your concern.

You may also have the right to lodge a complaint with the relevant South African data protection authority where applicable.

14. Children's Privacy

Our website and services are not intended to knowingly collect personal information from children who are not legally able to provide such information without appropriate consent.

If you believe that a child has provided personal information to us without the appropriate consent, please contact us so that we can review the matter and take appropriate action where required.

15. International Data Transfers

Although ZBSCollection only ships products within South Africa, some of the technology and service providers we use, including Shopify and other third-party service providers, may process or store information outside South Africa.

Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that the transfer and processing are handled in accordance with applicable privacy laws.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.

When we make changes, we will update the “Last updated” date at the beginning of this policy.

We encourage you to review this Privacy Policy periodically.

17. Contact Us

If you have questions about this Privacy Policy, want to exercise a privacy right, or have a concern about how your personal information is handled, please contact us:

ZBSCollection

Email: info@zbscollection.com
Phone / WhatsApp: +27 71 848 8753

Business Location:
Delphinium Street
Winchester Hills
Johannesburg, Gauteng, 2091
South Africa

Website: https://www.zbscollection.com

Business Hours:
Monday–Saturday: 09:00–18:00 (SAST)
Sunday: Closed

We aim to respond to enquiries within 24 hours during business hours.