Frequently Asked Questions (FAQs)
Find answers to common questions about ZBSCollection products, ordering, payments, custom orders, shipping, returns, exchanges and customer support.
๐๏ธ How do I place an order?
Browse our collections and select the product you would like to purchase.
For Shweshwe bags, follow these steps:
- Select your preferred quantity.
- Choose your preferred Shweshwe fabric from the available fabric selection.
- Enter the corresponding fabric code in the designated Fabric Code / Note box on the product page.
- Add the product to your cart.
- Proceed to checkout and enter your delivery information.
- Complete your order and follow the EFT payment instructions provided.
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Please make sure the fabric code entered matches the fabric you selected before completing your order.
For products that do not require a fabric selection, simply choose the available product options and quantity, add the item to your cart and proceed to checkout.
๐จ What is the Shweshwe fabric code?
Each available Shweshwe fabric has a fabric code that identifies the specific print or design.
When ordering a Shweshwe bag, select your preferred fabric and enter its corresponding code in the Fabric Code / Note box provided on the product page.
Please check the code carefully before adding the product to your cart, as your bag will be made using the fabric selection provided with your order, subject to fabric availability.
๐ณ What payment methods do you accept?
We currently accept Electronic Funds Transfer (EFT).
Please use your order number as the payment reference when making payment. Your order will be confirmed and production will begin once payment has been received and verified by ZBSCollection.
๐งต Are your products handmade?
Many ZBSCollection products are handcrafted or handmade to order.
Our collections include bags and accessories made using Shweshwe, Ankara and other African print fabrics, as well as selected canvas and textile products.
Please check the individual product description for details about each item.
โณ How long does it take to prepare and deliver my order?
Our products are handmade to order. All orders are made and delivered within 4โ7 business days from the date your payment is confirmed:
- Production, quality inspection and packaging: 3โ5 business days
- Courier delivery with The Courier Guy: 1โ2 business days
We currently deliver to major centres and surrounding areas, including Johannesburg, Pretoria, Centurion, Sandton and Midrand. If your address is outside these areas, please contact us before ordering and weโll confirm whether we can deliver to you within 7 business days.
๐ Where do you deliver?
We currently deliver within South Africa only.
We do not currently offer international shipping.
๐ฆ How long does delivery take?
Once your order is made and packaged, courier delivery with The Courier Guyย takes 1โ2 business days to major centres and surrounding areas, including Johannesburg, Pretoria, Centurion, Sandton and Midrand.
From payment to delivery, your order arrives within 4โ7 business days in total. Youโll receive a tracking number as soon as your order is dispatched.
In rare cases, public holidays or courier disruptions may cause a short delay. If this affects your order, weโll contact you straight away.
๐ How do I track my order?
Once your order has been completed and dispatched, you will receive shipping confirmation with your tracking information.
You can use this information to follow the progress of your delivery.
๐จ Do you accept custom orders?
Yes. We accept selected custom orders for customers who would like a particular fabric, size or design.
To request one, please fill in the Custom Order form on our Custom Orders page. Weโll contact you to confirm the design, fabric availability, price and production time.
Custom orders are not placed through our online checkout. No payment is made until you have agreed to the details in writing.
๐ Can I choose a different fabric for my bag?
For products where fabric selection is available, you may choose from the options displayed or contact us regarding available Shweshwe or African print fabrics.
Because fabric availability can change, we will confirm availability for custom requests before production begins.
๐ Can I return or exchange my order?
Returns and exchanges depend on the product and the reason for the request.
Because many of our products are handmade or made to order, products made specifically according to a customer's selections may not generally be eligible for return or exchange for customer-related reasons once production has started.
This does not affect rights that may apply to defective, damaged or incorrectly supplied products.
Please see our Returns, Refunds, Exchanges & Cancellations Policy for complete information.
โ Can I cancel my order?
An order may be cancelled before production begins.
Once production has started on a handmade, custom-made or made-to-order product, cancellation may no longer be possible, subject to applicable consumer rights.
Please contact us as soon as possible if you need to request a cancellation.
๐ฆ What should I do if my order arrives damaged or incorrect?
Contact ZBSCollection as soon as reasonably possible after discovering the issue.
Please provide your order number, a description of the problem and clear photographs of the product and packaging where applicable.
We will assess the issue and advise you on the appropriate next steps.
๐ต How long does an approved refund take?
Where a refund has been approved, ZBSCollection will process it within 7 business days after approval and, where applicable, after the returned product has been received and assessed.
The time taken for the funds to appear may depend on the payment method and financial institution.
๐ฌ Do you have a physical retail store?
Not at the moment.
ZBSCollection currently operates as an online business, and our products can be purchased through our website.
๐ Do you offer bulk or wholesale orders?
Yes. We accept selected bulk and wholesale orders.
Pricing, production times and payment arrangements depend on the products, quantities and order requirements.
Please visit our Wholesale & Bulk Orders page or contact us to discuss your requirements.
โ๏ธ How can I contact ZBSCollection?
You can contact us using:
Email: info@zbscollection.com
Phone / WhatsApp: +27 71 848 8753
Contact Form: Available on our Contact Us page
Business Hours:
MondayโSaturday: 09:00โ18:00 SAST
Sunday: Closed
We aim to respond to customer enquiries within 24 hours.
๐ Where is ZBSCollection based?
ZBSCollection is based in Johannesburg, Gauteng, South Africa.
Our business address is:
ZBSCollection
12 Delphinium Street
Winchester Hills
Johannesburg, Gauteng 2091
South Africa